The agent carole is rude and often unavailable, the flat needed lots of repairs and upgrading, god help you if you need a repair fixed at the weekend as all you get is to leave a message, repairs were carried out by a handy man who seemed not experienced enough to check the repairs needed, everything took a long time and I had to live in the flat whilst all this was happening, leaks from pipes and windows, doors not locking and alarms going off, no wonder st andrews University has dropped this agency from their recommended agents for students dreadful