My first orderer a family crest for my husband, got lost in the mail and USPS never received it. Contacted customer service, Pauline and Euan were so much help. Knowledgeable, courteous and very understanding. They sent me a replacement. I received it in a timely manner and was so pleased with the beauty and quality of the product. I decided to order 6 more for my kids and Grandkids. I can’t wait to give my husband, son, daughter, 3 Grandsons and granddaughter their beautiful crests for Christmas. much help, she had another crest made and shipped to be. I received it in a very timely manner. Was so pleased with the crest that I ordered 6 more . The quality of both product and c Pauline replaced the crest that I ordered. When I received it I had made the mistake of of not adding the right name. Contact