The owner is excellent and answered all emails and queries straight away. The the prices are very good for the service which you receive and vehicles that you get - we got a free upgrade from an E Class to a S Class as the wife was treating me for my birthday. We were fully informed prior to the journey of who our driver would be and a contact number. Thomas met us at reception at our Hotel on time and placed all our bags into the car. The driver is an excellent chauffeur who is very helpful, friendly and talkative - the journey just passed us by and we had a good laugh. His knowledge of Scotland is excellent and next to one. He gave us a lot of advise and pointers. They trust you to the point where the driver did even ask for payment and stated to pay on the way back as we had a return trip!! Will use them going forward and recommend to everyone