Automatically send email invites for feedback
Requesting feedback from clients can be time consuming. You are forced to take time out your busy schedule to write engaging emails in hopes the customer will reply. With Reviewdrop, we reduce this hassle by automatically sending email invitations out to clients after they complete their sale.
If you are using a CRM or booking system we have integration with Zapier to accept any email address and time to send. Please contact us directly for further information as our Zapier app is not currently public.
Once a guest has ended their property rental or holiday you can either use our Zapier integration to connect with your CRM/booking system or manually enter their email on the Reviewdrop dashboard. The client will then recieve a formatted review email to enter their experience.
Our review widget can be added to any website with a simple html/js script.
We also have a WordPress plugin on the official directory to make installation even easier to display your reviews.
Stay in control of reviews
Reviewdrop makes use of two areas to display client feedback. Your company profile page is the heart of all your reviews. Potential clients can land on this page from organic web searches or via your website widget. The website widget is installed with a few clicks and displays only the reviews you select. All reviews will appear on your company profile to give a true reflection of your business.
Reviewdrop's main purpose is to make it easier and more affordable for small/medium businesses to be able to collect and display customer feedback. We noticed a trend with other review systems that increase dramatically in price. For example, Trustpilot in the last year (2019) have increased their basic plan to £248 per month on the most basic plan after free.
You can check out how we compare with Trustpilot to save you money. We are working hard to become feature complete over the coming months.
Clients can be gifted a coupon code after they write their feedback as incentive to be used off their next order. Not only does this increase feedback adoption, but also brings clients back for repeat business.
We have recently added a new interface for gathering reviews. You now have control of choosing what fields you would like on submission. Clients can now leave a star rating for each section of their experience. For example, price, delivery, service and product. We think this will dramatically help reduce the time needed for a customer to think what they should write in a review and return essential feedback of your service.
Business responses are just as important as the customer leaving a review. This is why you are also able to respond to reviews to give your feedback on their experience. The customer will recieve your response by email.